Its a known fact, and human nature to resist any changes that are made to the existing norms. People dont prefer changes, unless they are made to understand the importance of the change and how the change would help them to be more effective and efficient. This is what Change Management [ CM ] tries to do and thats what was discussed in todays class.
CM is nothing but a process of facilitating change. Any new implemenatation like a ERP implementation brings about a number of changes in the way the organization and the process works. Based on research , it is shown that one of the topmost obstacle for failure in ERP implementation is Resisitance to change, about 60%. This is mainly because of the stress and fear syndrome created by any change, wherein people fear that they would loose their jobs.
Some of the main reasons companies change is due to the fact that change would help them grow, reach thier vision, increase productivity, and improve overall. However, a lot of employees resist this change because of the fear of layoffs, loss of comfort, lack of information about the change and "fear of unknown". The best way to overcome this resistance is to provide more information, eduacate people about this importance and the necessity for the change and empower them by sharing information, listeninfg to employees.
There are three phases in Change management
1. Preparing for change [ Unfreeze the situation ] : this is nothing but creating a foundation for change, creating CM strategy guidelines, create a CM team ....
2.. Managing Change [ Change ] : This basically involves creating a project plan for implementing CM activities, creating a sponsor roadmap, coaching and communication plan...
3. Reinforcing Change [ Freeze ] : Basically this is to commit to all the changes by assesing all the CM activities, identifying and overcoming obstacles...
CHANGE IS REQUIRED>>> IT IS CONSTANT, NECESSARY and UNPREDICTABLE ... but running away from it will not improve the situation...
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